Return & Refund Policy – KarimStyle.com

We want you to feel completely satisfied with your purchase from KarimStyle.com. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order, provided the following conditions are met:

  • The item is unused, unwashed, and in original condition

  • All tags and packaging are intact

  • The product is not a clearance or final sale item

  • The return request is made within 14 days of delivery

2. Non-Returnable Items

We do not accept returns on:

  • Items marked as Final Sale or purchased during special promotions

  • Intimate wear, underwear, or sleepwear for hygiene reasons (unless faulty)

  • Gift cards

  • Products damaged due to misuse, improper care, or wear and tear

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at [email protected] with your order number and reason for return

  2. Our support team will respond within 1–2 business days with return instructions

  3. Carefully repackage the item(s) and include the order details in the return parcel

  4. Send the item(s) to the return address provided (in Vietnam or international return center, depending on your region)

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged or sent incorrectly.

  • We recommend using a trackable shipping method for all returns.

  • If the item is defective or wrong, we will cover the return shipping and offer a replacement or full refund.

5. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 5–10 business days

  • Refunds are issued via the original payment method only

  • You will receive an email confirmation once the refund is completed

Note: Shipping fees (if paid) are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received a refund:

  • First, check your bank or PayPal account again

  • Then contact your payment provider — it may take time before your refund is officially posted

  • If you’ve done all of this and still have not received your refund, contact us at [email protected]

7. Exchanges

If you wish to exchange an item (e.g., for a different size or color), please follow the return process above and indicate clearly that you want an exchange. We will confirm availability and process your replacement upon receiving the original item.

8. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 72 hours of delivery with clear photos. We will:

  • Offer a full replacement at no cost

  • Or issue a full refund, depending on your preference

9. Order Cancellations

Orders can only be cancelled within 12 hours of placement. After that, they may already be processed and shipped. Please contact our team as soon as possible if you need to cancel.

10. Contact Us

📧 Email: [email protected]
🕐 Support Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+7)

Last Updated: June 30, 2025

KarimStyle reserves the right to modify this policy at any time. Please refer to this page for the latest version.

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